Staff was courteous and prompt. Very professional and friendly. I will be coming back for service because they were direct and respectful.
Great service. Got me in and out quick for an inspection! I even got a piece of chocolate from the cashier...I was a good boy! I'm not big money...just a regular dude with an old K5 Blazer!
Went to get recalls fixed, left with a leaking a/c condenser and no working a/c. Horrible experience. The only time I will be going back to this place is to get reimbursed for parts and labor after fixing it myself. They quoted me at almost $800, I fixed it myself for way less. Ordered parts off amazon and installed in less than 2 hours, with help from my mechanic. Corporate service office said they will be sending letters out for GMC Sierras soon so we will see if they back this up and reimburse me like they said they would over the phone. I will be holding them to their word. And I'm willing to edit this review after recieving reimbursement as well.
Love David in service department. Always gets me in and out quickly. Makes me feel happy to have a vehicle repair need and look forward to coming to see him and the service crew.
Honestly disappointed with the service provided at Orr/Lively Cadillac/GMC. Been there multiple times to get my oil changed (with an appointment) in my 2014 GMC Sierra SLT and always waited well over an hour, closer to 2 before they finished it up. Same with my girlfriends Cadillac ATS. The most disappointing experience was here recently when the right headlight on my girlfriends ATS started to fade. It was obvious there was a defect in the clear coat and after dropping by on a Saturday to get a new headlight ordered under warranty, i was informed I would be called back on Monday with a confirmation. Come Tuesday I called to check and was told the service manager was in a meeting and would receive a call back by the end of the day, so come Wednesday I decided to go back to the dealership where I was once again told the manager was in a meeting and would get a phone call by the end of the day. I left frustrated and again never received a call. So finally today (Thursday) I went back again and explained that it was ridiculous that the car has an obvious defect and that its taken so long to get the part ordered. I was then told "it was apparent there was some sort of wax on the headlight and that has to be inspected as it could have caused the clear coat to peel before we can order a new headlight." Now, I may appear to be naive since I am a young adult at 20 years old, but cars are my passion and I have been working on them since a young age, so i don't know if they think I'm stupid but wax is applied to protect paint and clear coat, it does not ruin it; not only this, but no wax has been applied to the headlights to begin with. It was a good attempt at an excuse but I wasn't gonna except that. So after a 15 minute wait, I was finally told they would get the part ordered. Now the sad part is, this is a Cadillac dealership. I would expect this from a nissan dealership, but its quite sad that the service department is such a hassle when there are obvious defects or simple oil changes. I hope upper-management takes care of this issue before I start driving to Tyler or Dallas to get her car serviced. I am beyond pleased to have sold my Sierra and bought a 2015 F150 Platinum so I can go get quality service from JO Williams ford as once before when I had a 2015 Mustang GT and now only have to deal with 1 car at the Orr service department instead of 2.
Orr Cadillac Gmc is a US Car Dealer based in Longview, Texas. Orr Cadillac Gmc is located at 400 TX-63 Spur, Longview, TX 75601, USA.
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