Nissan has always taken care of me since 1996, I have been with them since Jack long, Hartard Mallard and Patterson Nissan. Robert and Chantel, great! Thanks.
How is it I paid to get my tires rotated and once I get down the road I had to turn around and go back because my tire pressure light came on? They never even checked the pressure!!!! Seriously!!! On a tire rotation?? And then I watch them put air in the tires & then go work on another car. My car sat for 20 additional minutes. For what???? I had to go to my lady advisor and tell her my car was ready. Ridiculous service....
My experience was not completely terrible. The facility is amazing, but I was a little put off by the salesmen throwing a football back and forth across the showroom.
Just bought a new van for my wife from Patterson everyone is very friendly and helpful, Chris Starling did an awesome job! If you are in the market for a new car head for Patterson and ask for Chris! But whatever you do, DO NOT allow them to set up reoccurring payments for you. The "bank" they use for this changes $3.00 per payment and a "membership fee" of $399.99. This is a scam. ALL auto loan banks will let you pay them however you what as long as you pay on time. Don't let their finance managers trick you into this. But other than that... GREAT place to buy a car!!
What I was most disappointed in was the way they went about getting me there. After going to the website, I was contacted by a young woman who gave me the impression that she was going to do the sale. She goes as far as telling me to ask for her when I come in and emails a video to "put a name to a face". Then I find out that is how they set appointments for the salesmen.
Was telephoned and told my vehicle was due for tire check. I drove there and told they would check air pressure in my tires. I asked, you will rotate my tires also? The service rep. Replied, no just check air pressure. If I wanted the tires rotated it would cost $19.00. WOW, drive that distance to have my tire pressure checked.
The salesman, Chris, that helped me, was a very personable and knowledgeable young man. I would recommend anyone to go see him. Even though the deal didn't happen, he went out of his way to try and make it happen.
I would've rather been told to check in with a receptionist and a salesman will help me. That was the one thing that made me feel like the dealership might not be completely honest.
Patterson Nissan is a US Car Dealer based in Longview, Texas. Patterson Nissan is located at 3114 N Eastman Rd, Longview, TX 75605, USA.
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