Here I am long time zales customer. I have got all my jewelry here since I met my husband 6 years ago and prior to that as well but have been faithful to them the last 6 years. I have always had a good experience in the store. Recently there has been some representative changes in the store and it is really declining. I sent my sister and her fiance in to the store with high hopes of the good service I have always received. Going in for a simple engagement ring they picked one out after he proposed they took it back to be resized. That is where the down hill slide started. The female rep was very rude to my sister and passed her off on a nother guy when she realized it wasn't a sale. Weeks later they get the call the ring was back. They pick it up and then in the car she starts studying. This ring was not hers at all. It was a very cheap version of her ring. The next day they went back and they apologized told her they could try to find her ring if she wanted. Duh!!!! So couple days went by nothing...they didn't find it. So they sent in another one at that point out of the counter. They told her a ruff estimate. After calls of the week to check up on the ring it's finally here. They go up there to find the ring that they were engraving free for the inconvenience was all wrong!!!!!!!!! At this point save the dates have to be done so she is keeping the ring for pics then will send it back. At this point we are afraid of she takes it back will it even be back for the wedding!?!? They also were going to buy the band and a pair of wedding earrings for her big day and this is most likely not going to happen there. Outrageous!!!!!!!! Customer contact needs to be better and better in store customer service as well.
Zales is a US Jewelry Store based in Longview, Texas. Zales is located at 3500 McCann Rd, Longview, TX 75605, USA.
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