I made the fatal mistake of choosing the wrong store with an online order and it went to the Longview Auto Center. I cancelled the order several weeks ago, but apparently they don't want to refund my money - they all act like they don't know how to do anything. Don't make that mistake!!
#shopsears
Integrity.
My mother was told she needed new tires at a local tire shop in December 2016. I looked at them "no, I think you're okay for a while."
Fast-forward to July 2017 she took her car to Sears Automotive (7 months later) to see how the tires were doing... Sears said: "ma'am, I'd love to sell you some tires but you don't need any."
Thank You Sears Automotive for your truth and honesty, to your customers and my mother.
Don't waste your time going to this location. There was one car in the place and I have a nail in my brand new tire that I purchased at sears. I was told I could go to any sears for any problem. They close in a little over an hour and the kid told me they couldn't fit me in today. Seriously don't waste your time.
Horrible Left with more problems then I started with. Went in for an alignment,tune up and struts replaced. Left with more problem . Had to have it towed to new mechanic due to wrong sparkplugs put it. Steteri g wheel is crooked and makes a cracking noise. Not to mention $400 taken out of our account that's still being dispute . Went to management he was very condisending and laid blame on us. I have a recording of the convo between me and Diego the asst. Manager. He refused to take responsibility and even lied saying it wasn't anything they did. Never go to this horrible establishment
Great quick service had tired changed, ac recharged, and plugs change. Great service and people
Sears Auto Center is a US Car Repair based in Longview, Texas. Sears Auto Center is located at 3510 McCann Rd, Longview, TX 75601, USA.
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