The stores staff is so friendly and I’m so excited about the furniture I’m getting for our new apartment!
Went In on Labor Day weekend to find a new couch. Staff greeted us upon entering the store and several more times throughout our experience. They were all friendly ans extremely helpful. Mr. Gary helped me find the perfect couch PLUS bed frame for my new place. Financing was affordable and he worked his best to get me the best. Amazing staff!! Then delivery day the men were fast and courteous. Furniture looks great and feels just like it did at the store. Can't wait for my bed frame to come in so I can enjoy that too! Will return to Ashley for many more purchases in the future. Thank you!!
******It has been months since dealing with them and nothing was ever done to remedy the situation.******
I went in looking to replace the furniture in my house. Filled out a credit app. And received a line of credit. The sales staff was great. They left me to wander around but were there to answer any questions. There were so many choices it was hard to decide. Their website is awesome and I swear to god there is a sale or deal every day! If you have your eye on something it will probably be 25% off within a week! Their prices are extremely low to begin with. Delivery, assembly, and insurance that you actually get back if you don't use it!...Nobody else does that! ... I'm going shopping!
STOP!!! Buy your furniture somewhere else. There are too many options close to this place in Longview to waste your time or money here! I tried to buy a leather couch and recliner here and twice it was delivered damaged. The first time it was just a few stitches on the back of the arm and a small but noticeable scratch on the seat. The second time 2 weeks later when it was brought the top of the couch looked like it had been slid across the pavement and the entire thing was covered in dust! Plus it still had the exact same damage as before!! The delivery guy told me he thought they tried to push off the same damaged furniture on me again. After the furniture was damaged at delivery twice, I was told 3 seperate dates that new furniture would be delivered over the course of a month and ALL 3 times they rescheduled and pushed the date further back by 2 weeks. I canceled my order after missing enough work to pay for an entirely different couch.
Awesome store. I was able to get them to match the online price. A 80 dollar difference and arrived in two days. I highly recommend.
Other than the creepy guy in the white labcoat, the sales people were knowledgeable and friendly. But the business is absolutely poorly ran and the manufacturer and warehouses are a joke. Save yourself the headache and frustration and spend your money across the street
Ashley Homestore is a US Furniture Store based in Longview, Texas. Ashley Homestore is located at 1200 W Loop 281, Longview, TX 75604, USA.
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