It will be a 5 when the remodeling gets done. And you can't beat the breakfast, real food not just a muffin and coffee.
Decent hotel. The room was clean and comfortable. The fitness room only had one elliptical and one treadmill, and the treadmill was out of order. They were doing renovations and I started hearing loud noises from the floor above at about 7:30am. For the most part, it was a good place to stay, just a couple minor inconveniences, which were hopefully temporary.
The night we checked in, the employee there was not friendly in the slightest. I don't think she smiled even once. When we had to come back downstairs because our keys didn't work, she didn't apologize for the inconvenience and moved us to a different room without asking. When I asked if she maybe had just written down the wrong room number, she was very rude and gave me some attitude.
The breakfast was good but the eating area is way too small for how big the hotel is.
Stayed for business, great clean room no issues. Would stay again when traveling through. Staff very friendly and quickly checked me in. Fast WiFi
It wasn't the worst hotel I have ever been in but it definitely wasn't great. My main complaint was the elevator. There were 2 separate occasions where the elevator to the right of the entrance, from the 3rd floor, stopped on the second floor for about 30 seconds and then proceeded to the 1st floor. Not only did it stop but it sounds like it is going to fall to pieces any minute.
11.27.2017
Stay anywhere else, not here!!! I have stayed in many Holiday Inn Express locations and usually always enjoy it, but this was not the case in Longview and I would not want to stay here again. Our room had a musty smell, my husband killed a bug on the chair, the shower curtain wasn't long enough or was hung too high so that water got on the floor when you took a shower, pancakes were unavailable at breakfast. When my husband notified the front desk staff about the shower curtain, the employee didn't care. Wish I could be reimbursed for this stay!! If I could give less than one star, I would have.
Still working on the 3rd floor, but the manager says maybe 2 to 3 weeks and it will all be done. Still great friendly people, comfortable beds and pillows. CLEAN rooms, no need for black light tests here.
Holiday Inn Express Suites Longview is a US Lodging based in Longview, Texas. Holiday Inn Express Suites Longview is located at 900 S Access Rd, Longview, TX 75602, USA.
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