Store is well stocked, little tight in layout, and nearly tripped on carpet walking in but they quickly fixed it. Wasn't able to find what I was looking for but they were friendly and tried to be helpful.
Very nice employees, professional. Just wish they did things a bit differently. I had purchased a kind bed frame with headboard and foot board, they didn't have it in Stock at the Longview location so I drove to Tyler to get the frame. Got it home and it was broken so I called and they didn't have another in stock so I have to wait to get the frame! I think they should keep more than one frame for a king size in stock.
I went in the first time (with my interior designer sister-in-law) looking for a couch and found a beautiful one - plus an end table and an upholstered headboard that looks wonderful in my home. I was thankful for friendly, but not pushy staff. The prices were great and for a small charge, it was all delivered to my home. The delivery workers were friendly and quick (even though they had to work hard to get it in the front door!) I highly recommend the Longview location to anyone looking for great options at great prices.
Bought a couch set from this store and waited two weeks for delivery of brand new sofas instead of floor models. Not a big problem in my eyes then when the couches were delivered one of the couch was taped shut but the loveseat clearly had never been opened. After delivery guys left I sat on the sofa and it made all sorts of noises and I then noticed stains all over it from it clearly being a floor model. After multiple calls to the longview store and many allegations of me bring a liar and promises that they were both brand new we decided to call the Tyler store where the owner works and one of the employees told us we were right that it was a floor model. Now we must wait to hear back from the owner because apparently he is the one who does the owners. Waiting to see how this turns out. Honestly the worst experience I have ever had buying furniture. Horrible customer service and Rick, our salesman, is an incompetent liar. I would never refer anybody here.
Great customer service from purchase to delivery. Paula, the manager, was most helpful and never put any pressure on me to buy. Delivery on this particular item was free and the servicemen that delivered were most polite and efficient. Got my bed and recliner the next day! Would recommend that anyone looking for a mattress or other furniture start here.
Sleep Masters Furniture Now is a US Lodging based in Longview, Texas. Sleep Masters Furniture Now is located at 1100 W Loop 281, Longview, TX 75604, USA.
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